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Orders are dispatched within 2 working days of order placement.
OVERSEAS DELIVERY: For overseas delivery additional costs may apply depending on location. Please proceed with your order and we will contact you once the shipping has been calculated. Alternatively contact us before ordering if you wish to get a quote. Delivery within EU approximately £15.00 delivery cost.
FURNITURE DELIVERY: Delivery to the UK only. We will arrange a courier. Please proceed with purchase and we will charge you according to your delivery address (typical price £15). If you would like a quote for delivery please contact us with your address. Many thanks.
Terms & Conditions
Orders are dispatched within 2 working days of order placement, except where items are made to order.
UK Mainland delivery then takes 1-2 days. UK Non-Mainland – 4-10 days. If you would like a next day delivery or you need the item quicker than these times please let us know and we can arrange for that.
Small item – £2.99
Standard parcel – £4.99
Large parcel – £8.99
European Union (including Republic of Ireland) – 2-5 days – £12.40
For larger items including furniture please contact us with your postcode for an individual quote: firstname.lastname@example.org
For delivery outside of the European Union please contact us with your postcode for a quick quote: email@example.com
Unless stated otherwise, the delivery costs are indicated at point of purchase. At peak periods deliveries may take slightly longer. Items may not always be delivered on weekends. If you need an item to arrive by a certain date please let us know and we will accommodate. We will aim to let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Please allow extra time for deliveries outside the United Kingdom mainland, the Scottish Highlands and Islands and other regions which are less accessible to post carriers.
We will not be liable for any export or import duties, taxes, or holding fees arising as a result of the goods being sent to a destination outside the United Kingdom.
Returns: We hope that you will love our products, but you may return your order within 7 working days of delivery for UK orders, and 14 days for international orders. Unless the item is faulty, it is returned at your own cost. We cannot refund any returned items which are not in new or unused condition. If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items broken or lost during return transit. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Damaged Goods: In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us at your cost. After verifying that the goods are damaged or defective, we will take one of the following actions:
• provide you with a full or partial refund, including the cost of your returning the goods to us
• replace the goods with a similar item
• repair the goods
Cancellation: You are entitled to cancel your order provided you do so within 7 working days after the day on which you receive the products. If your order has already been despatched please follow the procedure set out in our Returns Policy. If you want to cancel an order prior to order despatch, please contact our customer services department on firstname.lastname@example.org
Prices & Payment: All prices on the website are in Pound Sterling (£ GBP). These prices exclude delivery costs, which will be added to the total amount due. Payment for all goods must be made in advance by credit or debit card at the time of ordering. To be eligible to purchase products from Montes&Clark website you must: - Provide your real name, phone number, e-mail address, payment details and other requested information - Be over 18 years of age - Provide a valid delivery address within the regions we deliver to (see Delivery & Returns policy). Please note that PO box numbers, hotels and accommodation addresses are not acceptable - Possess a valid credit or debit card issued by a bank acceptable to us - Confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us, we will not be liable for any delay or non-delivery.
By agreeing to buy a product, you authorise us to transmit your information to, and to obtain information about you from, third parties in order to authenticate your identity and payment. In the event of a delay in payment we may cancel or suspend any other outstanding order until you have paid the due amounts. In the unlikely event of a pricing error on any item, we will contact you to rectify the issue. We reserve the right to modify incorrectly priced items after sale. We may refuse to process any order or service at any time.
Promotional Codes: Promotional codes can be used on our website checkout only. Only one offer code at a time can be used. Gift vouchers and sale items are excluded from offers.
Description: All products are sold subject to the specific product description. All reasonable care is taken by Montes&Clark to ensure the product details and description are accurate when they are entered on to the system. Items described as ‘vintage’, or ‘repurposed’ are goods that have been previously used or constructed from previously used materials. The condition of these items is not new and therefore by nature they may show signs of wear or ageing. By agreeing to purchase such an item the buyer understands and accepts that the goods are not as new and may show signs of wear and ageing. The images shown are for illustration purposes only, occasionally the description may not be a true reflection of the goods purchased. Many products are photographed or shown with additional props, these are not included in the sale of the product. Please refer to product description for relevant information.
Custom Items: Custom made items (including custom soft goods, upholstered vintage furniture, lampshades) will be commissioned specifically for you. We will send you full details of the proposed work in an order confirmation. You must sign and date the hard copy of this document and return it to us by post. You may be sent fabric swatches or other relevant materials. If so please sign to confirm the selection and return it to us with the order confirmation. For all custom items we require a deposit of 30% of the total custom order value prior to work commencing. We will inform you when the goods are ready for despatch, and request payment of the balance due on the order. We will despatch the goods to you once full payment has been received. You may without charge cancel your order anytime up to returning the signed order confirmation. If you cancel the order after returning the signed order confirmation but before despatch of the goods, you will be charged a cancellation fee of 30% of the total commissioned order. However we cannot issue refunds on custom items once they have been despatched to you.
Limitation of Liability: Our liability to you under these terms and conditions will not exceed the total value of the order. Neither of us shall be responsible for loss of income, loss of business, loss of anticipated savings, loss of data, or any waste of time. We will not be liable for any defect in the goods arising from: fair wear and tear; wilful damage; accident; negligence by you or any third party; your using the goods in a way that we or the manufacturers do not recommend; your failing to follow the manufacturer’s and/or our instructions; or from any alteration or repair you carry out without our prior written approval. We accept no liability for any offence you may suffer as a result of the goods as you are deemed to have satisfied yourself of the nature and type of goods to be purchased before placing an order with us.
Events Beyond Our Control: We cannot be held liable if events that are beyond our control affect our ability to meet these terms. We will make all reasonable efforts to deliver our service, but we may extend our delivery times in these circumstances. Such events include (but not limited to) industrial, civil, military or terror action, fire, natural disaster, interruption of transport or communication networks, and failure by our suppliers to supply the goods to us. If we have been unable to overcome such an event within 6 weeks we are entitled to cancel your order providing a full refund and without any further penalty.
Assignment: You may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
Jurisdiction: The contract between us and these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any dispute arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales. Copyright All copy, photographs, graphics, logos, illustrations and any text used in conjunction with any media from Montes&Clark, in particular the contents of this website, are subject to copyright. Any unauthorised copying, will constitute an infringement of copyright. We reserve the right to vary or withdraw these terms from time to time as we see fit.